When the product is incorrect from the one that the customer ordered or when is damaged, the customer has to send photos or a video within 3 days after delivery that shows the item is incorrect or DOA (Dead On Arrival). Customer cancellation: If you have requested to cancel part or all of your order. Please contact our Customer services team for further details. Failed security checks: Orders may also be cancelled if security checks are failed there are multiple reasons this can occur. Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable. ORDER CANCEL: Please accept our apologies, occasionally we have to cancel orders for a number of reasons: However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s). Please note that this does not mean you will be charged any additional delivery cost. SOMETHING MISSING IN THE DELIVERY: We often send out orders in several different packages, so these may arrive at different times. LATE DELIVERY: As per our policy, for the late delivery of order, if the time delay is unreasonable you can be entitled for a refund of cost as per our Return/Refund Policy. All orders made on are insured from the time of dispatch until they are delivered to your specified delivery address. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is. Our International Standard Delivery: 18-25 working daysĭuring busy times or because the item might be in high demand, the delivery time could take around 20 to 45 days.Įvery order receives a tracking number before it leaves our facility. This delivery time frame for products located locally and are tagged with the EXPRESS logo. We deliver our products through our reliable local courier partners.
The total delivery time is: Processing time + Delivery Time.
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You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. We (know that your order arriving on time for your event is VITAL.
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